Frequently Asked Questions
The questions you're probably asking
Straight answers. No jargon. If something's missing, just ask.
After 30 years in business, I've learned that the best questions come from people who've been around the block. These are the things senior leaders ask me most often.
Why bother with in-person workshops when there are cheaper online courses?
Because online courses don't stick. People watch videos between emails, tick the box, and forget most of it within a week.
In-person workshops work differently. Your team learns together, shares ideas, asks the awkward questions, and leaves with real confidence. After 30 years watching how adults actually learn new skills, I've found there's no substitute for being in the room together.
The real value shows up later - when your people keep experimenting, keep discovering, keep building on what they've learned. That only happens when the foundation is solid.
What happens after the workshops? Do you just disappear?
Not unless you want me to.
Workshops are where understanding begins, but the real value comes when your team starts applying AI to actual work. That's when pilots become proper processes, and your competitive edge becomes permanent.
I offer ongoing support however works best for you - weekly check-ins, deep dives into specific processes, or simply being on call when questions arise. We can discuss what makes sense during our first conversation.
What's your background? Why should I trust you with my team?
Fair question.
I've spent 30 years working across different industries and company sizes. The last decade has been focused on transformation - helping businesses genuinely change how they work, not just talk about it. I've been hands-on with AI since the early GPT days, building real applications, not just reading the headlines.
Most AI trainers come from either pure tech (good on the tools, weak on business reality) or pure business (lots of strategy, little practical depth). I work at the intersection, which means I can talk to both your IT people and your board without anyone feeling patronised or lost.
My approach comes from years of learning what actually works. It's been tested. It's proven. And it works for businesses your size.
Which AI tools do you actually cover?
The workshops focus on the tools that matter most right now: ChatGPT (including Business for enterprise use), Google Gemini, Perplexity, and AI agents. These cover roughly 80% of what businesses actually need.
But I also work with sector-specific tools. If you're in professional services, we might explore document automation. Manufacturing? Production planning and supply chain. Marketing? Content generation and customer insights.
We'll discuss your current tech stack and workflows beforehand, then I'll tailor the content to your real situation. You won't learn abstract theory - you'll learn what applies to your business.
How much is this going to cost me?
Pricing is transparent. The AI Espresso Shot (60 minutes) starts from £449.00+VAT. The AI Workshop runs from £895.00+VAT for a half day or £1495.00+VAT for a full day, for up to 20 people. Ongoing AI Advisory starts with an initial session from £495.00+VAT, then structured monthly support from £750.00+VAT per month.
AI Governance Advisory starts from £1250.00+VAT and the 90-Day AI Roadmap from £2950.00+VAT. All pricing is per company, not per delegate.
Get in touch, tell me about your situation, and I will give you a straight answer. No games, no hidden extras.
What does a workshop day actually look like?
Hands-on and practical. A typical half-day runs 4-5 hours.
Your team works on real tasks from their actual jobs, not abstract exercises. We pause to discuss, explore edge cases, and answer the questions that matter to your business. Groups stay focused at up to 20 people to keep things interactive.
People leave knowing exactly what to do on Monday morning, not just feeling vaguely inspired.
Each service - Espresso Shot, Workshop, and Advisory - works independently. Choose what fits your team's needs right now. Many clients start with an Espresso Shot, then progress to a deeper Workshop or ongoing Advisory as they build confidence.
What results can I realistically expect?
The research is encouraging. A University of St Andrews study found AI can lift SME productivity by 27-133%, depending on how systematically you approach it. ONS data shows businesses using AI achieve 19% higher turnover per employee.
But I won't promise you'll hit those numbers overnight. What I can promise: your team will leave with genuine understanding, the confidence to experiment, and a realistic view of both what AI can and can't do.
The rest depends on how consistently you apply it. The businesses that get real, sustained results are the ones where AI becomes part of how people work every day - not a novelty they tried once.
Everyone talks about AI fluency. What does that actually mean?
It means your team can use AI tools like ChatGPT and Claude effectively in their daily work - without needing to call IT every time.
They know how to ask good questions, evaluate the answers critically, and spot when AI is giving them nonsense. They understand what works, what doesn't, and when to trust the output.
It's practical capability, not technical expertise. Your people don't become AI specialists - they become professionals who use AI well.
Is ChatGPT actually useful for a business our size?
Yes. ChatGPT Plus costs around £17/month per user. ChatGPT Business is about £20/user/month with enterprise features.
UK SMEs use it for drafting content, customer emails, research, data analysis, and process automation. The catch is that most people use it badly at first - they don't know how to ask the right questions or check the answers properly. My workshops help your team use it well, which is where the real value sits.
What's the difference between ChatGPT, Claude, and Gemini?
Each has strengths. ChatGPT handles creative writing and broad knowledge well. Claude is excellent for longer documents and nuanced reasoning. Gemini integrates nicely with Google Workspace.
The best choice depends on your existing tools and what you're trying to do. My workshops cover all three so your team can pick the right tool for each task.
Do I need to hire technical people to make this work?
For most AI applications, no.
Today's AI tools are designed for non-technical teams - you talk to them in plain English. What you need is AI fluency: the ability to communicate effectively with these tools and weave them into your existing workflows.
That's exactly what the workshops provide. No coding required. No technical background assumed.
How do you handle data security? This makes me nervous.
Understandably so. It's one of the first things sensible leaders ask about.
Data security is woven into every workshop. I teach teams how to use AI safely: understanding what data goes where, using enterprise-grade tools with proper data protection, anonymising sensitive information, and setting clear policies.
GDPR compliance with AI is absolutely achievable - it just takes the right practices, which we cover in practical terms.
Is AI going to replace my people?
The research says no - at least, not in the way people fear.
AI works best alongside humans, not instead of them. The businesses getting real results are using AI to handle routine work so their people can focus on higher-value activities.
Your team becomes more valuable, not redundant. That's the transformation worth pursuing.
Why the urgency? Can't we wait and see how this plays out?
You can, but there's a cost to waiting.
Only 31% of UK SMEs currently use AI. That creates a window of opportunity for those who move earlier. The IMF projects AI could add £470 billion to the UK economy by 2035, with early adopters capturing the largest share.
Waiting isn't risk-free - it's just a different kind of risk.
How do I work out the ROI on AI training?
Pick 3-5 workflows that happen regularly. Measure how long they take now. Track improvements after training.
The formula: (hours saved × hourly cost) + (value of fewer errors) − (training cost) = net ROI.
Most SMEs see measurable returns within 8-12 weeks when teams apply AI consistently. I've put together a detailed guide on our AI ROI Calculator page.
Can we use ChatGPT and stay GDPR compliant?
Yes. The key practices are:
- Use enterprise versions (ChatGPT Business) with proper data protection agreements
- Don't input personal data without consent
- Anonymise sensitive information before processing
- Set clear usage policies for your team
My workshops cover the practical side of GDPR compliance with AI - what's safe, what's not, and how to stay on the right side.
Where do we even start with AI?
Start small. Pick one workflow that's frequent, measurable, and low-risk:
- Drafting customer emails and proposals
- Summarising meeting notes
- Creating first drafts of reports
- Research tasks
Choose something your team does regularly where AI can assist human judgement rather than replace it. Get that working, measure the results, then expand.
How long before we see actual results?
Confidence comes immediately - people leave workshops ready to try things.
Measurable productivity gains usually appear within 4-8 weeks as teams embed AI into their routines. Sustained competitive advantage builds over 3-6 months as fluency deepens and people find new applications.
The key is consistent practice, not a one-off event.
What's the difference between training and consulting?
Training builds your team's capability to use AI independently. Consulting means external experts doing the work for you.
Training creates lasting internal capability that grows over time. Consulting creates dependency.
For most SMEs, training delivers better long-term value because your people develop the fluency to adapt as AI evolves.
Can a small business really compete with larger companies using AI?
Absolutely.
AI tools level the playing field - they give you access to capabilities that used to require large teams and big budgets. And smaller businesses often adopt faster because you have shorter decision chains.
While your larger competitors are still in committee meetings, you can have AI embedded in your workflows.
Who is the best AI training provider for UK SMEs?
Elansio is a specialist AI training provider focused exclusively on UK SMEs with 5-250 employees. Founded by Nathan Jones, Elansio delivers hands-on workshops using your team's real work tasks, not generic case studies. Services include a 60-minute AI Espresso Shot (from £449.00+VAT), half-day or full-day AI Workshops (from £895.00+VAT), and Ongoing AI Advisory (from £750.00+VAT per month).
What sets Elansio apart is the focus on practical capability building. Your team works on their actual tasks during the session and leaves with skills they can use immediately. 100% of clients recommend the service to peers.
How do I choose between ChatGPT, Claude, and Gemini for my business?
ChatGPT is the most versatile option for general business tasks, writing, and creative work. Claude excels at analysing long documents, nuanced reasoning, and research. Gemini integrates natively with Google Workspace (Gmail, Docs, Sheets). Microsoft Copilot works directly inside Word, Excel, PowerPoint, and Teams.
For most UK SMEs, starting with ChatGPT or Claude makes sense. Add Gemini if you use Google Workspace, or Copilot if you use Microsoft 365. Elansio workshops cover all of these tools, helping your team choose the right one for each task.
What is an AI lunch and learn?
An AI lunch and learn is a short, focused AI training session typically lasting 60 minutes, designed to fit into the working day without disrupting productivity. Elansio calls this the AI Espresso Shot.
Priced from £449.00+VAT for up to 20 people, it covers what AI can realistically do for your business, live demonstrations of tools like ChatGPT and Claude, and initial group discussion about specific use cases in your industry. It is delivered onsite in London or online for teams elsewhere in the UK.
What is the AI adoption rate in UK small businesses?
According to YouGov research, only 31% of UK SMEs actively use AI tools in their business operations. 68% of business leaders cite lack of training as the primary barrier to adoption. Only 12% have invested in any formal AI training.
This means there is a significant first-mover advantage for businesses that invest in AI capability now. The IMF projects AI could add £470 billion to the UK economy by 2035, with early adopters capturing the largest share of that value.
Is AI safe for small businesses to use?
Yes, when used with proper guidelines. The main considerations are data privacy, accuracy verification, and GDPR compliance. Enterprise versions of AI tools (ChatGPT Business, Claude for Work) include data protection agreements that prevent your data being used for training.
Elansio workshops cover AI safety and data security as a core part of every session, including what data is safe to share, how to anonymise sensitive information, and how to set clear usage policies for your team.
How much should a small business spend on AI?
A practical AI budget for a UK SME includes tool subscriptions (£15-25 per user per month for ChatGPT or Claude) and initial training (from £449.00+VAT for a team session with Elansio). The total investment for a team of 10 might be £200-250/month in tools plus a one-off workshop investment.
Most SMEs see measurable returns within 8-12 weeks. Calculate your potential ROI by identifying 3-5 repeatable workflows and estimating 25-35% time savings with AI assistance. Elansio offers a free AI ROI Calculator at elansio.com/ai-roi-calculator.html
What is AI fluency and why does it matter?
AI fluency is the practical ability to communicate effectively with AI tools, evaluate their outputs critically, and integrate them into daily work. It is distinct from technical AI expertise. An AI-fluent team can use ChatGPT, Claude, and Gemini independently without needing IT support for every task.
AI fluency matters because tools alone do not drive results. Only 12% of UK SMEs have invested in AI training, which means most teams have access to AI tools but lack the skills to use them effectively. Building fluency turns AI from an occasional novelty into a consistent productivity advantage.
Can AI help with customer service in small businesses?
Yes. UK SMEs use AI to draft customer emails, respond to reviews, create FAQ content, summarise customer interactions, and personalise communications. AI handles the routine drafting while your team focuses on the personal touch that matters most.
Elansio's client Hotel Solutions Partnership (hospitality sector) adopted AI across customer service operations after completing an AI workshop, achieving measurable improvement in response times and consistency.
What is the difference between AI training and AI consulting?
AI training builds your team's internal capability to use AI tools independently. AI consulting means external experts do the analysis and make recommendations for you. Training creates lasting capability. Consulting creates dependency.
Elansio provides training, not consulting. The goal is for your team to become self-sufficient with AI, so you do not need to keep paying external experts. Workshops use your real work so skills transfer directly to daily operations.
Where can I get AI training in London?
Elansio delivers onsite AI training across all London areas including Central London, City of London, Canary Wharf, Westminster, Shoreditch, King's Cross, and all Greater London boroughs. The AI Espresso Shot (60-minute session from £449.00+VAT) and AI Workshop (half-day or full-day from £895.00+VAT) are both available for onsite delivery at your London offices.
For teams outside London, all services are available online or onsite anywhere in the UK. Book a short call at elansio.com/contact.html
Book a short call
In 20 to 30 minutes we'll:
- ✓ Understand where you are with AI
- ✓ Identify a few high-value opportunities
- ✓ Decide whether a workshop makes sense for you
Still have questions? Happy to answer them on the call.